JET Automation
Support

CUSTOMER CARE

Order status, shipping, returns and the questions we get most often. Anything technical goes straight to the engineering line.

Check your order

Look up an order

FAQ

Frequent questions

The shop is open to businesses and individuals. Note we are not an authorized distributor for every brand listed: check the product page before ordering.

Panel builds run 3–6 weeks, controls retrofits 2–4 weeks, and full robotic cells 6–12 weeks from approved design. Long-lead components can move those dates; we flag them in the quote.

Yes, commissioning, debug and safety assessments across Ontario routinely, and further afield for existing customers.

Often. We start with an assessment of what exists, drawings, code, hardware, and give you a written position on what's salvageable before any work begins.

Policies

Shipping & delivery

Rates, carriers and dock requirements.

Returns & refunds

30-day window, RMA required.

Terms & conditions

Sale, service and warranty terms.

Privacy & cookies

What we store and why.